SM4ALL Free Consultations
SM4ALL Free Consultations
Every organisation, and every department within them, is a service provider. There is an exponentially growing demand to deliver those services in a cost-effective way while maximising the customer experience. Coordinating and synchronising resources to be EFFECTIVE (deliver the outcomes the customer wants) and EFFICIENT (deliver them with the least cost).
SM4ALL is able to apply the internationally accepted service management framework (ISO20000) to assist service providers to distinguish themselves in their selected markets. A framework that has proven itself globally, and is now expanding into many different industries. Some early industry adopters are Business Operations, Facilities Management, HR, Sales, Finance, Procurement and Accounting.
SM4ALL is offering free consultations to explore if, and how, we can help, or at least refer you to industry leaders that can. Taking a holistic approach, including assistance in Strategy Management, process design and implementation, and supportive training, to address the issues of your enterprise, and assist it in delivering the best services to your customers.
To take advantage of the above offer, please contact us from our web site www.sm4all.com.au or email at firstname.lastname@example.org or follow us on Twitter @Allsm4 Ensuring our customers deliver the best services to their customers
To help understanding and acceptance, we talk your business and industry language. We bring over 20 years experience in the Service Management space, with many clients covering the Banking and Financial Services, Government, Logistics, Insurance, Education and Training, Military and more. SM4ALL prides itself on the personal approach of engaging with its clients.
While the world is becoming faster and more connected, the fundamentals remain the same, the need for positive, face-to-face interaction to share ideas on improving services.“IoT is a key component of Industry and the Industrial Internet. Yet at all times the human value and element remains key.” www.i-scoop-eu/digital-transformation
Methodologies such as Agile, Lean Thinking, Digital Transformation, Cloud Computing, DevOps, Artificial Intelligence (AI) and Internet of Things (IoT), can be confusing and off-putting. By understanding these concepts, and how they integrate, we can bring the relevant elements of these new-way approaches, that align to the needs of your enterprise, and deliver the most benefit.
ESM is a Service Provision framework with structure. A consolidated Service Desk, supported by a full-service portal, dealing with internal and external customers. Support teams from the breadth of the organisation, supporting the core business, integrated in a common approach and with a shared perspective on service delivery.
ESM embodies shared processes, and governance, that deliver the services of the enterprise, that customers most value. The entire organisation is galvanised around the unique strategy and culture that defines it, and with the focus on customer experience.
Typically, the first step is a review of the Enterprise Strategy, to understand the enterprise and the environment in which it operates. Analysis of the industry situation, the enterprises’ culture and capability, the competitive position and the market, is required. Brought together, they reveal a realistic strategy and direction that best fits the enterprise. This sets the scene for what services best align with the enterprise’s goals.
One outcome of this review is the Service Strategy. Creating an organisation-wide and coherent focus on the services that will deliver on the enterprise strategy and best position it in the market going forward.
All organisations, be they Service or Manufacturing, Government or Private, Commercial or Not-For-Profit, can benefit from the evolution of existing processes and practices, to Enterprise Service Management.