Presentations and Papers
PRESENTATIONSThe following are Presentations recently given by the staff at sm4all services
1. "Enterprise - the Next Generation" by Gary Percival presented to itSMF Victorian Seminar 20th September 2017
2. "Enterprise - the Next Generation - Updated" by Gary Percival presented to itSMF National Conference Canberra 5th September 2018
Speaker Feedback from this presentation:
1. "Enterprise - the Next Generation" by Gary Percival presented to itSMF Victorian Seminar 20th September 2017
2. "Enterprise - the Next Generation - Updated" by Gary Percival presented to itSMF National Conference Canberra 5th September 2018
- What is the new face of ITIL v4? With Agile, Lean, DevOps and IoT, where does ITIL fit it? How do we make ITIL relevant for all service providers?
Speaker Feedback from this presentation:
- Very current
- Wonderful. Loved the Star Trek analogies
- Thought provoking. Great passion & very engaging.
- Last two slides were most relevant. Earlier slides a little unfocussed. Good thought on challenge for ESM
- Great energy
- Decades of experience brought to the fore, presented pertinent questions of the future of ITIL, ITSM and ESM.
- Humorous!! and effective!
DISCUSSION PAPERSA discussion paper regarding possible ways in which ITIL processes will need to adapt to the new service provision world
Please submit your comments, ideas and feedback to admin@sm4all.com.au. We love to hear your opinions.
AI and Mental Obesity - what AI is now and how, if we become lazy, AI will become a health problemThe End of IT as we know it/IT is a piece that brings the six Service Management articles together The Non-IT Service Management series - how Service Management disciplines can be applied to NON-IT Services1. Service Management and the Hair Salon
2. Service Management and the Reception Desk
3. Service Management and Event Management
4. Service Management and the Balance Beam
5. Service Management and the Factory
6. Service Management and Emergency Services The Service Management series - how Service Management disciplines must change in the light of a new service environment1. Service Management and Agile Methodology
2. Service Management and DevOps
3. Service Management and Cloud Computing
4. Service Management and Digital Transformation
5. Service Management and Lean Thinking
6. Service Management and Internet of Things (IoT)
The Service Management and Frameworks series - some new frameworks and methodologies around Service Management. How do they work together, and what really matters? 1. Service Management and ITIL 4
2. Service Management and the NEW DevOps
3. Service Management and Site Reliability Engineering
4. Service Management and What Really Matters
AI and Mental Obesity - what AI is now and how, if we become lazy, AI will become a health problemThe End of IT as we know it/IT is a piece that brings the six Service Management articles together The Non-IT Service Management series - how Service Management disciplines can be applied to NON-IT Services1. Service Management and the Hair Salon
2. Service Management and the Reception Desk
3. Service Management and Event Management
4. Service Management and the Balance Beam
5. Service Management and the Factory
6. Service Management and Emergency Services The Service Management series - how Service Management disciplines must change in the light of a new service environment1. Service Management and Agile Methodology
2. Service Management and DevOps
3. Service Management and Cloud Computing
4. Service Management and Digital Transformation
5. Service Management and Lean Thinking
6. Service Management and Internet of Things (IoT)
The Service Management and Frameworks series - some new frameworks and methodologies around Service Management. How do they work together, and what really matters? 1. Service Management and ITIL 4
2. Service Management and the NEW DevOps
3. Service Management and Site Reliability Engineering
4. Service Management and What Really Matters